Contact Tradies365
Call during business hours and you talk to a person. Real brokers, with offices in Perth, Wodonga and the Sunshine Coast and cover for tradies right across Australia.
Talk to Dee or Jackson.
- Phone
- 1300 226 268
- Hours
- Monday to Friday, 9am to 5pm, local time
- Offices
- Perth, Wodonga and the Sunshine Coast
- Perth office
- 18B/151 Herdsman Parade, Wembley WA 6014
Connect Business Pty Ltd (ABN 59 612 031 964) trading as Tradies365.
Dee
“Dee was great to deal with & her response time was amazing. Dee really made the process super easy & answered all questions along the way.”
5 out of 5 stars, Joshua M., March 2025, on Google Jackson
“Jackson Wall is great with communicating from start to finish. The whole team is valuable.. Thank you”
5 out of 5 stars, Jessica H., March 2025, on Google
Our Google Business Profile opens on Google, with the map and our reviews. Nothing loads from Google until you choose to open it.
Making a complaint.
If something has gone wrong, we want to hear about it so we can put it right. Making a complaint is free.
How to make a complaint
Contact us first, in whatever way suits you: call 1300 226 268 (Monday to Friday, 9am to 5pm), email mate@tradies365.com.au with “Complaint” in the subject line, or write to 18B/151 Herdsman Parade, Wembley WA 6014. You don't need to put it in writing or use the word “complaint”, and someone else can complain for you if you tell us they may act for you.
What happens next
- We acknowledge your complaint within 1 business day, by phone or in writing.
- We try to resolve it within 5 business days. The person your complaint is about won't handle it.
- If it isn't resolved within 5 business days, you can take it to the Complaints Officer at Community Broker Network Pty Ltd, our licensee: (08) 9480 8950, compliance@cbn.au, or PO Box 1183, West Perth WA 6872, marked “Notice of Complaint”.
- We keep you updated at least every 10 business days while we work on it.
- You get our final response in writing no later than 30 calendar days after we first receive your complaint, with our reasons and how to contact AFCA if you're not satisfied.
If your complaint is complex, or something outside our control delays us, we may need more than 30 days. If so, we will tell you before the 30 days are up, explain why, and tell you that you can take your complaint to AFCA.
If you're still not satisfied: AFCA
If you're not satisfied with our response, or we haven't responded within 30 days, you can contact the Australian Financial Complaints Authority (AFCA), which provides fair and independent financial services complaint resolution that is free to consumers and small businesses: www.afca.org.au, info@afca.org.au, 1800 931 678 (free call), GPO Box 3, Melbourne VIC 3001.
Privacy complaints: our licensee's Privacy Policy explains how they are handled.
If you need extra help
Tell us if you need extra help to make a complaint, for example because of your age, a disability, your health, your language or a difficult time you are going through. We will work with you to find a way that suits you.
- Interpreter: call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call us on 1300 226 268.
- Hearing or speech difficulties: use the National Relay Service. Voice Relay: 1300 555 727. TTY: 133 677. SMS relay: 0423 677 767.
If you are in immediate danger, call 000.
Sort your cover.
Monday to Friday, 9am to 5pm. Or email mate@tradies365.com.au.